Privacy Statement

Privacy Statement for Competex and its associated companies

This is an overview of:

the types of information we collect about you
how we collect and use it
who we might share it with
the steps we’ll take to make sure it stays private and secure
your rights to your information

Who we are

When we say ‘we’, we mean Competex Ltd, along with its group companies.

The information we collect

We collect information about you from different places including:

directly from you
from a third party acting on your behalf e.g. an intermediary or broker
from other companies in the Competex group
from publicly available sources
when we generate it ourselves
from other organisations

We’ll only collect your information in line with relevant regulations and law and this may relate to any of our products or services you apply for, currently hold or have held in the past. You’re responsible for making sure you give us accurate and up to date information. If you provide information for another person, such as an additional shareholder or director of your company, you’ll need to tell them how to find this Privacy Statement and make sure they agree to us using their information for the purposes set out in it.

How we’ll use your information

We’ll use it to provide any products and services you’ve requested and other purposes, for example:

to confirm your identity and address
to understand how you use our services
to carry out our services
to improve our products and services
to offer you other services we believe may benefit you
unless you ask us not to

We’ll only use your information where we’re allowed to by law e.g. carrying out an agreement we have with you, fulfilling a legal obligation, because we have a legitimate business interest or where you agree to it.

We may use automated systems to help us verify your identity, and carry out fraud and money laundering checks.

Who we can share your information with

We may share your information with other Competex group companies and any subcontractors, agents, or service providers who work for us or other Competex group companies. We may also share your information with others outside of the Competex group e.g. regulators, insurers, other financial institutions, brokers and agents, as well as credit reference and fraud prevention agencies. When we do this, we will ensure that the organisation that we share your data with is fully GDPR compliant.

Your details will never be shared with any third party for any purpose other than that of carrying out the accounts and payroll services we already provide to you, or for the purpose of carrying out additional services that you have opted into.

How long we’ll keep your information

We’ll keep your information for as long as you have a relationship with us. After the relationship ends, we’ll keep it where we may need it for our legitimate purposes e.g. to help us respond to queries or complaints, or for other reasons e.g. fighting fraud and financial crime, and responding to requests from regulators. All data we hold for you will be completely deleted 7 years after the termination of our arrangement with you. You have the right to request the deletion of your data at any time.

Transferring your information overseas

Your information may be transferred and stored in countries outside the European Economic Area (EEA), including some that may not have laws that provide the same level of protection for personal information. When we do this, we’ll ensure your data is treated with an appropriate level of protection.

Your rights

You have a number of rights relating to your information, including but not limited to:

To request a copy of the data we hold for you
To ask us to share it with another party
To ask us to update incorrect or incomplete details
To object to or restrict processing of it
To opt-out of us using it
To ask us to delete it
To make a complaint

Competex has implemented a comprehensive Privacy Policy which is available to review on request. We send out Privacy Notices to our clients and employees as part of our Data Privacy Programme.